Returns & Exchanges

At Jones Bootmaker, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn footwear in its original packaging. Simply ensure your items are in their original condition to receive a full refund or exchange via your preferred method.

1

Prepare Your Package

Place your unworn shoes back into their original branded box and secure them within a protective outer mailing bag or box.

2

Generate Return Label

Visit our online returns portal to print a pre-paid shipping label or generate a QR code for paperless drop-off at your nearest courier point.

3

Drop Off Your Item

Take your package to an authorized collection point or schedule a home pickup through our logistics partner, ensuring you keep your proof of postage.

4

Receive Your Refund

Once our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 7 to 10 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing